Frequently asked questions

Are estimates free?


Yes, estimates/quotes to fix an issue or area of concern are free of charge.




Do we give inspection reports?


Yes, we do give inspection reports please call our office for pricing and details.




I received a price, what do I do next?


To schedule work initial, sign, and date all required fields and send back to office by email, fax, or mail. If you prefer to sign digitally please contact our office and we can send with DocuSign.

Once the office receives your approval a superintendent will be notified to contact the appropriate party for scheduling.




When do I send in payment?


Most jobs are due 100% upon completion unless otherwise specified on your estimate.




Does Castro Roofing do roof certifications?


No, unfortunately we cannot certify roofs installed by others. But we do guarantee roofs replaced by Castro Roofing, Inc.




How soon can work start?


Each job is different and the amount work is a major factor in scheduling, please contact our office for details.




Do we service commercial/industrial buildings?


Yes, we are licensed and insured to service commercial buildings. If needed W-9’s and workers compensation certificated are available upon request.




Where can I send roof plans for an estimate?


Please forward all roof plans to Plans@CastroRoofingInc.com, please include a due date if any.




Do we accept payment through an escrow company?


Yes, additional information needs to be provided. Escrow company name, Escrow officer, mailing address, phone number, and email address. Also provide the buyer or seller’s information, this is needed in the event the property falls out of escrow the secondary party (buyer/seller) will be responsible for payment.




Do we accept credit card payments?


Yes, we accept Visa, Mastercard, Discover, and American Express; a 3% fee of the total price processed will apply.




Do we offer financing?


No, unfortunately Castro Roofing does not offer financing but we do work with PACE financing programs, such as: Hero, Y-Grene, or E3. If you qualify PACE can pay 100% upfront for energy efficiency improvements like a newly installed energy efficient roof and it is repaid through your property’s tax bill.

Please visit their websites for more information:

https://www.renovateamerica.com

https://www.energyefficientequity.com

https://ygrene.com





Castro Roofing, Inc.

73802 Dinah Shore Drive, Palm Desert, CA 92211

License #828478

We Accept Personal Checks, Cash and Credit Cards
 

Phone:  760-343-0042  |  760-202-0042

Fax:  760-992-5204

Mon. - Fri. | 8:00 a.m. -  4:00 p.m.

Closed all major holidays.